Company
Based in Austin, Texas, Capstone Real Estate Services, Inc. is a full-service, third-party property management firm. Founded in 1969, Capstone is one of the largest third-party management firms in the nation, with a portfolio extending to nearly 80 cities and has over 200 employees.
Challenge
Capstone was on an older version of Dynamics GP and needed to upgrade. They were also still operating on Windows7 and needed to upgrade to Windows10. When they reached out to their current Value-Added Reseller (VAR) partner, they were unable to access any technical resources to assist with their upgrade. Additionally, their current VAR partner did not have any GP consultants on staff and had to rely on contract resources only. With that in mind, Capstone started their search for another Value-Added Reseller (VAR) partner to help with their needs.
Solution
After being introduced to Express Information Systems, Capstone was extremely impressed to find the following key attributes of the Express Information Systems team:
- All Express Consultants are all full-time employees.
- The average employee tenure at Express is 18+ years.
- Express has a Dexterity programmer (the coding language GP is written in) on staff, which allows for “unique capabilities” regarding GP customization/extension.
- Express has deep expertise in Scribe integrations, so that provided an additional level of comfort.
After careful vetting of the depth of Express Information Systems expertise regarding Dynamics GP, Capstone made the decision to execute a “Change of Reseller” relationship. The same day that they moved the relationship to Express, they had a RAID array controller shut down access to their SQL database, and show 15 databases as “suspect.” They called in for support that evening, and the first thing the next morning the Express team was able to mobilize resources and worked over the weekend to get them back up and running.
