• Products
• Business Needs
  • Financials & Accounting
  • HR/Payroll
  • Distribution
  • Service-Based Business
  • CRM Management
  • Project Management/Tracking
  • Dashboards & Portals
  • Manufacturing

Service-Based Business Software Solutions

Express Information Systems provides a total solution for organizational profitability and customer satisfaction. The combination of a complete field service solution with superior business management capabilities helps you manage all aspects of your operations.

Features Include:

Service Call Management:

• Create new and track historical service calls
• Assign appropriately skilled technicians and escalate calls automatically.
• Track parts, labor, and expense details.
• Manage spare parts and trunk stock inventory.
• Generate standard and customized reports to track profitability and analyze parts failure, technician utilization, and workload.
• Automate generation of customer invoices.
• Update service call details including parts and labor usage, expenses incurred, and additional charges levied.

Contract Administration:

• Create customer quotes for multiple service levels and options, and then convert quotes to contracts with a single click.
• Maintain unlimited contract price books to automate your complex contract pricing.
• Monitor profitability against pricing options.
• Renew contracts by re-pricing and then reissuing them.
• Ensure accurate billing and compliance with service agreements through integration with Service Call Management.
• Utilize contract options and response times to provide customers multiple levels of service agreements.

Returns Management:

• Perform automated checks for returns of the same item to identify potential problems.
• Track repair and return status to provide customers with accurate, current information regarding the repair or return of parts and equipment.
• Accurately credit customers based on the original sales invoice.
• Generate customer RMAs from historical customer invoices, service calls or manually.
• Meet customer and vendor requirements for product and part returns, regardless of type, with credit on account, replacement item, cross ship replacement, or repair of items.

Preventive Maintenance:

• Forecast purchasing and scheduling requirements based on time in service or actual product usage.
• Coordinate open service requests with upcoming preventive maintenance calls.
• Automatically generate scheduled field service visits based on time in service or equipment usage (metered equipment).

Benefits:

• Increase Business Productivity: Quickly adjust technician scheduling, change repair priority levels, and execute change orders. Coordinate regular preventive maintenance to reduce redundant visits, and easily manage complex contracts.
• Share Information: With easy and accurate access to a vast array of information, organizations can provide customers with first-class service, while ensuring the right technician is dispatched with a complete history of the customer.
• Increase Customer Satisfaction: Improve customer service and reduce costs with Web-based tools that let customers resolve service issues themselves, log service requests, check repair status, monitor returns, and enter their own meter readings.
• Make Quick, Intelligent Business Decisions: Use standard and customized reports to track detailed costs for parts and labor, monitor returns and repairs for parts, and analyze technician workload and deployment.